Need Shopify Support?
At West Point Digital, we design and build web shops, but our service doesn’t stop there. After the launch, you can not only come to us with all your questions, but we will also continue to optimize your webshop to keep growing.
Experts in
Shopify Support in the Netherlands
Launching your Shopify webshop does not mark the end of our collaboration. Indeed; it is only the beginning. What exactly do we mean by that? We are happy to tell you more about it. First of all, it’s good to know that we offer two different types of support: Shopify Optimization and Shopify (Plus) Support. You choose which form best suits your business.
Shopify Optimization
No matter how proud you are of your webshop; we don’t have to tell you that by no means every visitor fills their digital shopping cart and pays for it. When optimizing your web shop, we find out why that is.
E-commerce also continues to develop at lightning speed. To stay ahead of your competitors, standing still is not an option. That’s why at West Point Digital, we continue to develop your webshop.
We do this by diving into analytics, thoroughly researching your competitors and testing what your customers are really waiting for. This is how we increase conversion and continue to grow your webshop. Month after month.
What does this look like in practice? It depends on your needs. For example, we offer continuous Shopify developer support based on a number of agreed-upon hours per month. Within these hours, based on the data and developments within Shopify and the e-commerce landscape, we develop new features to optimize your webshop.
We additionally offer Shopify (Plus) optimization based on the KPIs that are important to you. For example, do you want to focus on customer lifetime value or your conversion rate? Then we will work intensively together to ensure that your visitors will make a purchase again – or this time they will.
Shopify Support
Besides optimizing your shop, our Support team with Shopify Experts is always ready to answer questions and help resolve issues.
Wat wij bieden:
- – Design, developer, theme optimization: support in all areas where you need help.
- – Access to our ticket system: shoot a ticket to report a bug, ask a question or make a comment and we’ll get to work for you.
- – Urgent problem? You will have access to the account manager, who you can call anytime.
- – A Service Level Agreement (SLA) in which arrangements are made if the response time, so you always know what service you can expect from us.
Shopify Plus Support
Do you have a Shopify Plus webshop? Then you can tap into an exclusive help desk 24/7 from the e-commerce platform itself. But if you use our custom themes and apps, it’s best to take your support questions to us. Not only do we know your online store inside and out, but as Shopify (Plus) Experts, we also know Shopify’s capabilities and challenges like no other.
West Point Digital
We are the Shopify agency for brands looking for beautiful design, scalable solutions and optimal conversion. Since 2020, West Point Digital has been one of the official Shopify Partners and Shopify Experts in the Netherlands. Even before that, we had years of experience with Shopify and e-commerce in general, allowing us to quickly and efficiently create an online store.
We design, build and grow your e-commerce.
Frequently asked questions about Shopify Support
How do I communicate my questions, issues and comments?
You can enter tickets in our ticket system, but of course you can contact the account manager directly for urgent matters.
In what time frame will my questions be answered?
We agree on the response time together in a Service Level Agreement (SLA).
How many hours per month can I count on for support?
At West Point Digital, you can count on ongoing Shopify Support. Before optimization, we agree together on the number of hours per month in which we will work for you.
I am not using a custom theme from West Point Digital, so is this Shopify Support still useful?
It’s always nice to be able to turn to a trusted Shopify Partner with your questions and issues. But optimizing and further development is always a good idea for your webshop.
Want to learn more about Shopify Support?
Even after the launch of your webshop, we are here for you. Whether it’s a small tweak or implementing your latest big idea. Want to know more about the possibilities?
